Privacy Policy
Vebarua (“Vebarua”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Vebarua Worker and Vebarua mobile applications and Vebarua website (collectively, the “Services”).
This policy is written in accordance with the Kenya Data Protection Act, 2019 and applicable regulations.
1. Who We Are
Vebarua is a digital platform that connects clients with verified workers for household and service based jobs.
Data Controller:
Vebarua Solutions
Registered in Kenya
Email: support@vebarua.com
2. Information We Collect
2.1 Information You Provide
When you create an account or use Vebarua, we may collect:
- Account Information: Personal details (e.g., name, phone number, profile photo), location details, payment information (e.g., M-Pesa), and communication (messages, reviews).
- Worker Information: For workers, we collect additional profile details such as gender, date of birth, work preferences (e.g., whether comfortable with pets, CCTV, children), work experience, verification documents, and next of kin emergency contact information.
2.2 Automatically Collected Information
We automatically collect:
- Device information (device type, OS version)
- App usage data
- IP address
- Log files and crash reports
2.3 Location Information
With your permission, we may collect location data:
- Approximate location (for matching clients with workers)
- User-defined home location (Optional) for clients and workers
- Precise Work location set by client when booking (required for bookings)
3. How We Use Your Information
We use your information to:
- Create and manage your Vebarua account
- Match clients with suitable workers
- Enable detailed worker profiles for better hiring decisions
- Process payments and bookings
- Send job notifications, confirmations, and updates
- Communicate via SMS, WhatsApp, and push notifications
- Improve app performance and user experience
- Prevent fraud, abuse, and unauthorized access
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Contractual necessity (to provide Vebarua services)
- Legal obligation (Kenyan laws and regulations)
- Legitimate interests (platform security and service improvement)
5. Sharing of Information
We do not sell your personal data.
We may share information only with:
- Service providers (SMS, WhatsApp, hosting, analytics, payment processors)
- Payment partners (e.g., M-Pesa APIs)
- Law enforcement or regulators, when required by law
- Other users strictly for job fulfillment (e.g., photo, name, rating, general location, work-related profile details)
All third parties are required to protect your data.
6. Payments and Financial Data
Vebarua does not store your full M-Pesa or financial credentials. We only store:
- Transaction references
- Payment status
- Phone number used for payment
7. Data Retention
We retain your personal data:
- For as long as your account is active
- As required for legal, tax, or regulatory purposes
- To resolve disputes or enforce agreements
You may request deletion of your account at any time (subject to legal requirements).
8. Your Rights (Kenya Data Protection Act)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Object to processing
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
Requests can be sent to: privacy@vebarua.com
9. Data Security
We implement safeguards including:
- Encrypted data transmission
- Secure servers
- Access controls and monitoring
10. Children’s Privacy
Vebarua is not intended for persons under the age of 18 years. We do not knowingly collect data from minors.
11. Cookies and Tracking
Our website may use cookies to improve functionality and analyze usage. You can manage cookies via your browser settings.
12. Third-Party Links
We are not responsible for the privacy practices of third-party services linked from Vebarua.
13. Changes to This Policy
We may update this Privacy Policy. Updates will be posted in the app and website. Continued use means acceptance.
14. Contact Us
Vebarua Solutions
Email: support@vebarua.com
Phone: 0791698270
15. Data Deletion Requests
Vebarua respects your right to delete your data in accordance with the Kenya Data Protection Act, 2019 and Google Play policies.
15.1 How to Delete Your Account
You can delete your account at any time:
- In-App Deletion: Go to: Profile > Account > Delete Account
- Website Deletion: Visit: https://vebarua.com/delete-account/
- Email Request: Send email to: privacy@vebarua.com with Subject: Data Deletion Request – Vebarua and include your registered phone number
15.2 What Data Will Be Deleted
Upon verification, we will delete or anonymize:
- Account profile (name, photos, contact details)
- Worker profile data (experience, preferences, documents where legally permissible)
- Job history and booking records (where legally permissible)
- Messages and communication data
- Location data
- Ratings and reviews linked to your identity
15.3 Data That May Be Retained
We may retain limited data where required for:
- Legal compliance
- Tax and audit obligations
- Fraud prevention
- Dispute resolution
This data will not be used for marketing.
15.4 Processing Time
- Acknowledgment: within 7 days
- Completion: within 30 days (unless legally extended)
15.5 Effects of Deletion
- Your account is permanently closed
- You lose access to all services
- Active bookings are cancelled
- This action is irreversible
15.6 Contact
For deletion or privacy concerns: Email: privacy@vebarua.com