Privacy Policy
Vebarua (“Vebarua”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the Vebarua mobile applications and website (collectively, the “Services”).
This policy is written in accordance with the Kenya Data Protection Act, 2019 and applicable regulations.
1. Who We Are
Vebarua is a digital platform that connects clients with verified workers for household and service based jobs.
Data Controller:
Vebarua Solutions
Registered in Kenya
Email: support@vebarua.com
2. Information We Collect
2.1 Information You Provide
When you create an account or use Vebarua, we may collect:
- Full name
- Phone number
- Email address
- National ID number (for worker verification)
- Profile photo (optional)
- Location details (estate/area, not exact address unless required for a job)
- Payment details (M-Pesa phone number, transaction references)
- Messages, reviews, ratings, and support requests
2.2 Automatically Collected Information
We automatically collect:
- Device information (device type, OS version)
- App usage data
- IP address
- Log files and crash reports
2.3 Location Information
With your permission, we may collect approximate location data to match clients with nearby workers and improve service availability. We do not track precise location continuously.
3. How We Use Your Information
We use your information to:
- Create and manage your Vebarua account
- Match clients with suitable workers
- Process payments and bookings
- Send job notifications, confirmations, and updates
- Communicate via SMS, WhatsApp, push notifications, or email
- Improve app performance and user experience
- Prevent fraud, abuse, and unauthorized access
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Contractual necessity (to provide Vebarua services)
- Legal obligation (Kenyan laws and regulations)
- Legitimate interests (platform security and service improvement)
5. Sharing of Information
We do not sell your personal data.
We may share information only with:
- Service providers (SMS, WhatsApp, hosting, analytics, payment processors)
- Payment partners (e.g., M-Pesa APIs)
- Law enforcement or regulators, when required by law
- Other users, strictly for job fulfillment (e.g., name, rating, job location)
All third parties are required to protect your data.
6. Payments and Financial Data
Vebarua does not store your full M-Pesa or financial credentials. We only store transaction references, payment status, and the phone number used for payment. Payments are processed through secure, authorized payment providers.
7. Data Retention
We retain your personal data:
- For as long as your account is active
- As required for legal, tax, or regulatory purposes
- To resolve disputes or enforce agreements
You may request deletion of your account at any time (subject to legal requirements).
8. Your Rights (Kenya Data Protection Act)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Object to processing
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
Requests can be sent to: privacy@vebarua.com
9. Data Security
We implement reasonable technical and organizational safeguards, including encrypted transmission, secure servers, and access control and monitoring. However, no system is 100% secure. You are responsible for keeping your login details confidential.
10. Children’s Privacy
Vebarua is not intended for persons under 18 years. We do not knowingly collect data from minors.
11. Cookies and Tracking
Our website may use cookies or similar technologies to improve functionality and analyze usage trends. You can control cookies through your browser settings.
12. Third-Party Links
Vebarua may contain links to third-party websites or services. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted in the app and on our website. Continued use of Vebarua means you accept the updated policy.
14. Contact Us
Vebarua Solutions
Email: support@vebarua.com
Phone: 0119048475
15. Data Deletion Requests
Vebarua respects your right to request deletion of your personal data in accordance with the Kenya Data Protection Act, 2019 and Google Play User Data policies.
15.1 How to Request Data Deletion
You may request deletion of your Vebarua account and associated personal data at any time by:
- Sending an email to privacy@vebarua.com
- Using the subject line: Data Deletion Request – Vebarua
- Including the phone number or email address linked to your Vebarua account
For security purposes, we may request verification before processing your request.
15.2 What Data Will Be Deleted
Upon successful verification, we will delete or anonymize (where legally permissible):
- Your account profile (name, photo, contact details)
- Job history and booking records (where legally permissible)
- Messages and in-app communication data
- Location data associated with your account
- Ratings and reviews linked to your identity
15.3 Data That May Be Retained
Some information may be retained where required by law or legitimate business purposes, including:
- Payment transaction records (M-Pesa references, amounts, timestamps)
- Records required for tax, audit, fraud prevention, or dispute resolution
Such retained data will be restricted, securely stored, and not used for marketing.
15.4 Processing Time
We will acknowledge your request within 7 days and complete deletion within 30 days, unless a longer period is required by law.
15.5 Effects of Deletion
Once your data is deleted:
- Your Vebarua account will be permanently closed
- You will no longer be able to access the app or its services
- Any active bookings will be cancelled
- This action cannot be undone
15.6 Alternative In-App Deletion (If Enabled)
If Vebarua provides an in-app account deletion feature, users may delete their account directly from app settings. In-app deletion has the same effect as an email request.
15.7 Contact
For all data deletion requests or privacy concerns, contact:
Vebarua Solutions
Email: privacy@vebarua.com